[Revised May 17, 2017]
PONOS Corporation (hereinafter “we” or “the Company”) recognizes the importance of protecting our customers’ personal information. We comply with the Act on the Protection of Personal Information (hereinafter the “Act”) and are committed to the proper handling and protection of personal information in accordance with this Privacy Policy (hereinafter “this Policy”). Please note that we may establish separate, individual privacy policies for specific products or services.
[Definition of Personal Information]
For the purpose of this Privacy Policy, ‘Personal Information’ means both the personal information as defined by the Personal Information Protection Act, and any attribute information concerning an individual (such as email addresses, usage history, or usage fees) that is used in connection with specific personal information.
1. To provide our company’s products and services.
2. To process payments for the use of products and services, and to collect overdue
charges.
3. For marketing research, statistics, and analysis aimed at product and service development and
service improvement.
4. To provide after-sales services, such as technical support and response to user
inquiries.
5. For system maintenance and troubleshooting.
6. To develop and provide advertisements for our company’s or third parties’ products and
services.
7. For other purposes stipulated in the terms and conditions of each of our company’s products
and services.
The Company may change the Purpose of Use for Personal Information to the extent that the revised purpose is reasonably considered to be related to the former purpose of use. In the event of such a change, the Company shall notify or publicly announce the change to the customer.
Except as permitted by the Act on the Protection of Personal Information (APPI) or other applicable laws and regulations, the Company shall not handle Personal Information beyond the scope necessary for the fulfillment of the purpose of use, without obtaining the prior consent of the customer.
We shall acquire personal information appropriately in compliance with the Act on the Protection of Personal Information and other relevant laws and regulations, and we shall not acquire it by deception or other wrongful means. Please note that when a telephone interaction takes place between the Company and the customer, the call may be recorded for the purpose of confirming the inquiry details and improving our services.
Our Company shall provide necessary and appropriate supervision to its employees to ensure the security management of personal information, safeguarding against risks such as loss, destruction, alteration, and leakage. Furthermore, in cases where the Company fully or partially entrusts the handling of personal information to a third party, the Company shall exercise necessary and appropriate supervision over the entrusted party to ensure the security management of the personal information.
Except where disclosure is permitted under the Personal Information Protection Act or other laws
and regulations, we will not provide personal information to any third party without obtaining
the prior consent of the customer. However, the following cases do not fall under the provision
to a third party as defined above:
1. When we entrust the whole or part of the handling of personal information to a third party to
the extent necessary to achieve the purpose of use (However, this excludes entrustment to a
subcontractor located in a foreign country. In such cases, we rigorously vet the subcontractor’s
handling of personal information, enter into a separate confidentiality agreement regarding
personal information, and obligate them to handle the information in the same manner as we do.)
2. When we or a third-party advertiser uses specific technical information (including IP
addresses and device information) and non-personally identifiable service usage information for
the purpose of service improvement, user trend analysis, demographic analysis, web analysis, and
for advertising known as behavioral targeting advertising.
3. When personal information is provided as a result of business succession due to business
transfer, merger, or other reasons.
4. When personal information is jointly used with a specific party, and the customer has been
notified in advance, or the customer can easily know, the following details: the fact of joint
use, the items of personal information to be jointly used, the scope of the joint users, the
purpose of use by the users, and the name or title of the person responsible for the management
of the said personal information.
Upon receiving a request for the disclosure of personal information pursuant to the provisions of the Personal Information Protection Act, we will verify the identity of the requesting individual and disclose the information without delay (or notify the individual if the personal information does not exist). However, this shall not apply in cases where we are not obligated to disclose the information under the Personal Information Protection Act or other laws and regulations.
In the event that a customer requests the correction, addition, or deletion (hereinafter collectively referred to as the “Correction, etc.”) of their personal information on the grounds that the information is factually inaccurate, as stipulated by the Personal Information Protection Law, we shall, after confirming that the request is made by the customer themselves, conduct the necessary investigation without delay, within the scope required to achieve the purpose of use. Based on the results of the investigation, we shall perform the Correction, etc. of the personal information and notify the customer to that effect (if we decide not to perform the Correction, etc., we shall notify the customer of that decision). However, this shall not apply in cases where the Personal Information Protection Law or other laws and regulations do not impose an obligation on us to perform such Correction, etc.
If the Company receives a request from a customer for the suspension of use or deletion of their personal information (hereinafter, “Suspension of Use, etc.”) based on the provisions of the Act on the Protection of Personal Information, on the grounds that such personal information has been handled beyond the scope of its pre-announced purpose of use, or has been obtained by false or other improper means, and if it is determined that there are valid grounds for the request, we will promptly implement the Suspension of Use, etc. of the personal information after confirming that the request was made by the customer themself, and will notify the customer accordingly. However, the Company shall not be obligated to implement the Suspension of Use, etc. if otherwise provided for by the Act on the Protection of Personal Information or other laws and regulations.
Our Services may utilize Cookies and similar technologies. These technologies assist us in understanding your usage of our Services and contribute to service improvement. Users who wish to disable Cookies can do so by modifying the settings in their web browser. Please note, however, that disabling Cookies may prevent you from utilizing some features of the Services
| Responsible Department | Personal Information Protection Administrator |
|---|---|
| Address | 〒600-8005 Nittosei Kyoto Shijo-dori Bldg., 12-1 Tatedauri Higashi-machi, Shimogyo-ku, Kyoto-shi, Kyoto 600-8005, Japan |
| E-mail Address | ponos@ponos.co.jp * Hours of operation: Weekdays, 10:00 AM to 6:00 PM (JST). |
We will periodically review the status of our personal information handling practices and strive for continuous improvement. If necessary, we may amend this Privacy Policy.